Gender differences in verbal behaviour in a call routing speech application
نویسنده
چکیده
This paper reports results on verbal behavior in a live natural language call routing speech application. Differences between male and female callers in terms of verbosity are investigated, and put in relation to three variations of the system prompts. Findings show that in this particular application female callers are more verbose than male callers for open style prompts, while there is no difference for a directed style prompt.
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